NATURALWOOD EPOXY FURNITURE – Order Cancellation, Return & Refund Policy
At NATURALWOOD EPOXY FURNITURE , we specialize in crafting premium solid wood furniture and customized epoxy products designed to meet individual customer preferences. Most of our products are handmade and made-to-order, which means every order goes through careful design, sourcing, and production stages.This policy is created to ensure transparency, fairness, and a smooth experience for our customers while maintaining our high manufacturing standards. By placing an order on our website, you agree to the terms outlined below.Please review this policy carefully before making a purchase.
1. Order Cancellation & Modification Policy
1.1 Cancellation by Customer
Orders may be cancelled within 24 hours of placement for both direct (ready) and custom orders, subject to minimum applicable deductions (such as processing or design charges). The remaining amount will be refunded to the original payment method.For direct or ready products, cancellation requests made after 24 hours of order placement or after shipment may not be accepted. If approved in exceptional cases, 20% of the total order value will be deducted before processing the refund.For customized or made-to-order furniture, production generally begins soon after order confirmation. If materials have been procured or production has started, cancellation may still be considered but 30–60% of the order value may be deducted, depending on the stage of production.Approved refunds will be processed within 7–15 business days.
1.2 Modification by Customer
Customers may request modifications to their order such as changes in size, finish, color, or design specifications within 48 hours of placing the order, subject to feasibility.After this period, modification requests may only be accepted if materials have not yet been sourced or production has not started. In such cases, additional charges may apply depending on the changes requested.To request a cancellation or modification, please contact us through the details below and ensure the order number is included in the request.Email: naturalwoodepoxyfurniture@gmail.com WhatsApp: +91-8141345233All requests must be submitted in written form for record and verification purposes.
2. Product Inspection, Damage & Unboxing Requirements
2.1 Mandatory Unboxing Video
To ensure fair and transparent processing of damage, defect, or mismatch claims, customers are required to record an unboxing video in a single continuous shot from the moment the package is opened until the product is fully inspected.This video helps:Verify the condition of the product at the time of deliveryIdentify transit or packaging damageSupport quicker and transparent claim resolutionPlease ensure the package, packaging material, and product are clearly visible in the video.Without a valid unboxing video, damage or transit-related claims may not be processed.
2.2 Damage or Defect Reporting
If you receive a product that appears damaged, defective, or different from your confirmed order:Report the issue within 48 hours of deliveryShare clear photos, videos, and a short description of the issueKeep the original packaging and protective material intact until the claim is reviewedOur support team will evaluate the claim and provide the most appropriate resolution.
3. Return & Refund Policy
3.1 Non-Returnable Items
Due to the nature of furniture manufacturing and customization, the following items are not eligible for return:Customized or made-to-order furnitureSale or discounted productsGift card purchasesAssembled, used, or customer-damaged itemsOrders where a valid unboxing video is not available
3.2 Conditions for Eligible Returns
Returns may be accepted only under the following circumstances:The product is damaged during transitThe delivered product significantly differs from the confirmed customization or order detailsEligibility requirements:Return request must be initiated within 30 days of deliveryThe product must be unused and in its original conditionAll packaging materials, accessories, and invoice must be includedReturns are subject to inspection and approval by Woodensure’s quality team.
3.3 Return Shipping
Reverse logistics or return shipping costs are generally borne by the customer, unless the return is due to manufacturing defects or verified delivery errors.Any applicable return shipping charges will be communicated transparently during the return approval process.Customers may also arrange their own courier partner for returning the product.
3.4 Refund Process
Once the returned product is received and inspected by our team:Refunds will be processed within 7–14 business daysThe refund will be credited to the original payment method used during purchasePlease note that the following charges are non-refundable:Shipping and delivery chargesPackaging costsPayment gateway chargesCash-on-delivery (COD) handling fees
4. Replacements & Exchanges
Replacements may be issued in verified cases where:The product is damaged during transitA manufacturing defect is identifiedAn incorrect item has been deliveredCustomers must provide a valid unboxing video along with clear photo/video evidence for verification.In certain rare cases, Woodensure may provide an advance replacement shipment before pickup if:The packaging was severely damaged during transit, andThe customer provides a refundable security deposit of up to 50% of the product value until the original item is returned.
5. Refund Policy Based on Product Type
Non-Customized ProductsReady products may be eligible for replacement or refund depending on inspection results and the nature of the issue.Customized / Epoxy Resin TablesDue to the handcrafted and personalized nature of these products, refunds are generally not applicable. However, if any issue arises, Woodensure may offer:Repair or touch-up serviceReplacement of specific damaged componentsPartial remanufacturing if requiredOur team will provide the most suitable solution based on the situation.
6. Cancellation by Woodensure
Woodensure Pvt. Ltd. reserves the right to cancel an order in certain situations including:Unavailability of required materialsErrors in product pricing or descriptionTechnical issues during order processingSuspected fraudulent or suspicious activityIn such cases, customers will receive a full refund within 7 business days.
7. Gift Orders & Credit Notes
If a product purchased as a gift is returned:The recipient may receive a gift credit voucherAny monetary refund will be processed only to the original buyer’s payment method
8. Return Pickup & Documentation
All approved returns must include:Return label (if provided)Completed declaration formCopy of the original invoiceReturn Address:Woodensure Pvt. Ltd.
B-171, Road No. 12
Madri Industrial Area
Udaipur, Rajasthan – 313001
India
9. International Orders
Due to customs regulations, shipping limitations, and logistics complexities, international orders are non-returnable and non-replaceable.Customers are advised to carefully confirm product specifications, dimensions, and customization details before placing an international order.
10. Quality Assurance & Disclaimer
Every Woodensure product undergoes multiple quality inspections before dispatch to ensure that it meets our quality standards.However, as our products are made using natural solid wood, minor variations in grain patterns, texture, or color may occur and are considered natural characteristics rather than defects.Woodensure reserves the final right to determine resolution outcomes in dispute cases.Policies may be updated periodically, and customers are encouraged to review this page regularly.
11. Contact Us
For assistance regarding returns, cancellations, refunds, or product support, please contact us:Email: naturalwoodepoxyfurniture@gmail.com
WhatsApp & Call: +91-8141345233
Hours: Monday – Saturday
10:00 AM – 6:00 PM ISTThank you for choosing NATURALWOOD EPOXY FURNITURE. — where craftsmanship meets trust.