1. Order Processing
- All orders are processed within 2–5 business days after payment confirmation.
- Custom or made-to-order products may take additional processing time (5–15 days).
2. Delivery Time
- Standard delivery time: 7–21 business days across India.
- Delivery time depends on:
- Product type (ready vs custom)
- Delivery location
- Courier partner availability
3. Shipping Charges
- Shipping charges may be:
- Free on selected products
- Or calculated at checkout based on location and size
4. Order Tracking
- Once your order is shipped, you will receive:
- Tracking ID via SMS/Email/WhatsApp
- You can track your order through our website tracking page.
5. Delivery Partners
- We use reliable courier and transport services to ensure safe delivery.
- For large furniture items, local transport/logistics services may be used.
6. Delivery Guidelines
- Please ensure someone is available at the delivery address.
- For large items:
- Delivery is usually ground floor only
- Extra charges may apply for floor delivery (if applicable)
7. Delays in Shipping
- Delays may occur due to:
- Custom manufacturing
- Weather conditions
- Transport/logistics issues
We will keep you updated in such cases.
8. Damaged or Lost Shipments
- If your order arrives damaged:
- Inform us within 48 hours
- Share photos/videos as proof
- We will arrange replacement or support accordingly.
9. Incorrect Address
- Please provide accurate shipping details.
- We are not responsible for delays or losses due to incorrect addresses.
10. International Shipping
- Currently, we deliver only within India.
(You can update this later if you expand globally)
11. Contact Us
For shipping-related queries:
- 📧 Email: your@email.com
- 📞 Phone/WhatsApp: your number